A particular source of pride is our over 15,000 highly qualified staff
members in the field. They provide our clients with information and
evaluations that contribute to their training and marketing decisions.
Our specialized focus on mystery shopping has resulted in thousands
of restaurant locations being shopped for many well known national and
international chains. The motivation programs sharpen job performance,
increase customer satisfaction and result in a more consistent product.
All of these factors increase customer loyalty and sales.
Our retail division develops strong, on-going programs for many prestigious
companies around the world. These programs sharpen employee perception
of good customer service and result in happier employees, more satisfied
customers and increased sales.
Financial institution has long availed themselves of employee motivation
programs. We have many clients who have benefited from these
services.
With trained personnel and the latest in state-of-the-art equipment
providing the most comprehensive reports, HDE has proved that these evaluation
and motivation programs are cost effective and are an invaluable ancillary
aid to a company's growth and success. Our many years of experience
enable us to service all marketing research needs.
From our corporate offices in Los Angeles, California and Iowa City,
Iowa, we serve our clients throughout the United States, Mexico, Canada,
England, Japan, Australia and in countries around the world.
